Patient Participation Group (PPG)
What is a Patient Participation Group (PPG)
- Patients working with us to contribute to the continuous improvement of services
- Improve communication between the practice and patients
- Help patients take more responsibility for their health
- Provide practical support and help to implement change
PPG’s will be able to:
- Offer feedback on patient perspective
- Help the practice make the most effective use of its resources
- Improve communication
- Help promote good health
- Influence decisions about proposed new services and their development
Working Together
- Direct links between the surgery and patients
- Opportunity for patients to speak with the group members
- Being a representative
If you are interested in applying to be on our PPG please contact the Practice Manager.
Patient Participation Minutes
Patient Participation Survey
GP Patient Survey Results – 359 surveys sent out, 101 returned.
41% find it easy to get through to this GP practice by phone
51% find the receptionists at this GP practice helpful
41% are satisfied with the general practice appointment times available
17% usually get to see or speak to their preferred GP when they would like to
22% were offered a choice of appointment when they last tried to make a general practice appointment
43% were satisfied with the type of appointment they were offered
84% took the appointment they were offered
39% describe their experience of making an appointment as good
49% waited 15 minutes or less after their appointment time to be seen at their last general practice appointment
57% say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment
67% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment
66% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment
81% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment
88% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment
62% felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment
84% felt their needs were met during their last general practice appointment
57% say they have had enough support from local services or organisation in the last 12 months to help manage their long term condition(s)
54% describe their overall experience of this GP practice as good